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Find out what's happening in the blog. Below is a list of blog items.

Jun 27

My San Jose Update - June 2019

Posted to Civic Innovation and Digital Strategy by Michelle Thong

Our vision for My San Jose is to make it easier for community and government to work together to keep San Jose safe, clean and engaged. 

Thanks to engagement from our My San Jose community, from January 1 to March 30, 2019, we responded to:
  • 11,700 Abandoned Vehicle Reports 
  • 7,300 Graffiti Reports 
  • 3,400 Illegal Dumping Reports
  • 3,300 Streetlight Outage Reports
  • 3,000 Pothole Reports 
  • 13,700 General Questions 
We received a total of over 42,000 requests from over 7,300 registered users. About one-third of those requests came from anonymous users without My San Jose accounts. 

To improve the experience of reporting issues through My San Jose, we released version 1.7 of the web and mobile app in April 2019, with the following new features:
  • A simple definition of each service type, to help users  understand what they can report through the app
  • An estimated turnaround time after submitting a request, so users know how long it typically takes for requests to be addressed 
  • The ability to search requests in the mobile app from the last 3 months
We’ve also launched an improved customer survey form, so customers can provide more specific information about what worked well and what didn’t. We're using this feedback to prioritize our next improvements. 

As we plan for future versions of the app, we are actively scoping out how best to translate the My San Jose experience for non-English-speaking users. From user research we conducted with Spanish- and Vietnamese-speaking residents, we know that making My San Jose simpler and easier to use will make it better for everyone, in addition to translating the app. 

Sep 02

Using behavioral science to keep San José clean

Posted to Connecting Community by Communications Office

Science at work: learn how the City of San José is using innate human behavior and applying it to public outreach methods for ridding the city of discarded junk that invades the landscape and clutters downtown streets.

Continue Reading...

Jun 14

Build your Career at the Capital Improvement Program

Posted to ESD Extra by Vitaly Litvinenko

The Capital Improvement Program to upgrade the San José-Santa Clara Regional Wastewater Facility presents a once-in-a-lifetime career opportunity for engineers.

The 10-year, $1.4 billion CIP is the largest public works program in the South Bay and vital to the economic success of Silicon Valley. The RWF serves more than 1.4 million residents and 17,000 businesses in a 300-square-mile region that includes San José, Santa Clara, Milpitas, Cupertino and Los Gatos, among other areas. The RWF uses advanced tertiary treatment to discharge clean water into southern San Francisco Bay, supporting a diverse ecosystem that includes several dozen fish species.

Besides offering the opportunity to work on a legacy project, the CIP presents a one-of-a-kind learning experience. Members of the CIP tackle the challenge of upgrading a working wastewater facility that operates 24/7, 365 days a year, processing roughly 110 million gallons of effluent every day. The skills you develop at the CIP will take you far, whether you remain in the public sector or venture into the corporate world.

The CIP also presents opportunities for growth and career advancement. The culture within the CIP and the San José Environmental Services Department is supportive and collaborative, with numerous opportunities for training, growth and career advancement, as a new series of videos with four members of the CIP team shows.

Megha Prakash, an associate engineer with the CIP, talks in one of the videos about the assistance she’s received from both CIP leadership and peers.

“We have an incredible set of engineers who work here at the plant that are willing to go out of their way to provide support on projects as well as personal development,” Megha says. “That is something that’s unique to this department. There’s a culture of empowerment that helps you rise and helps others rise along with you.”

To see the videos and find job opportunities at the CIP, visit ESD’s careers page at